Budget Rent-A-Car Complaint - Rip Off!
SAN FRANCISCO, CALIFORNIA -- We rented the car for 3 days, for a final price of $243. Our flight was cancelled and we had to fly from another airport 30 miles away, so I called Budget to ask whether I could return the car there instead. I was told they would charge me $110 for that. Although it sounded way too much for 30 miles, I agreed. When I returned the car, I was charged $500! After several complaints everybody kept sending me to someone else, and nothing happened. Some (but not all) of the customer service people were extremely rude. When I said that for the extra $260 they charged me for 30 miles I could have taken a helicopter (which is true), the man replied: "If you are so rich, why do you care about the $260? Another man told me "if you have a problem, sue us!". In addition, it took 40 minutes for the check out and I almost missed my flight.
Bottom line: I was ripped off, plain and simple. I would never recommend Budget to anyone!
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