United Express Complaint - Officiousness Gone Mad
SAN FRANCISCO, CA, CALIFORNIA -- Beware a United Express agent called Paula who delighted in closing the gate when I said my husband was coming up behind me. Her colleague went to see if anyone was running down the corridor; she said no one was. I went to look and saw my husband lumbering along. I never yell, but I yelled out to him to hurry as they were closing the door. Paula had already disappeared through the door, and as I yelled, her colleague, who turned out to be her supervisor (!!!) and equally ignorant of customer service, quickly slipped through the door. I couldn't believe it! It was the rudest thing I've seen in countless travel miles.
The door was effectively slammed in our face 5 minutes before departure. It was done in a manner of "we'll show you whose got the upper hand round here!"