H & R Block Complaint - Stay Far Away From H & R Block For Your Tax Prep
CORSICANA, TEXAS -- We went to H & R Block for our tax prep like we have for the past nine years and it has turned into a nightmare. During the prep I was treated horribly...rushed, talked down to, my questions weren't answered. I have an 8 wk old son, who started fussing during the prep, and the SECRETARY suddenly appeared at my side and tried to pull him out of my arms so they could "get me finished and out of there". So I finished, paid the $175 prep fee and left. I get home and give the folder of forms to my husband for his signature, and wowee zowee the only forms in the folder were forms for him to sign. No return for him to review, no receipt for the $175 prep fee, nothing. Just sign here...don't read anything or review anything, just sign it. Needless to say, the husband goes back up there and is told by the owner of the place that my tax preparer "isn't used to dealing with gringos". OMG WHAT!!?? That little comment just about sent my to a whole other level of aggravation.
So, the owner re-does our taxes and the amount owed comes out different. So, I have been insulted and my taxes were done improperly and we asked for a refund of the prep fees. You would have thought that meatballs were going to come out of the sky! We told her we would NOT electronically file anything, and that we would definitely NOT give them our bank account information in order to pay the taxes that we owed. Then I told her that H & R Block charges per form that is generated and one of the forms originally generated was the form for electronic filing and we were due, at the very least, a refund for the electronic filing which we were not doing. The owner got even ruder and after four visits to the office and seven phone calls, she just hung up on me for the last time.
I will be at the Better Business Bureau in Corsicana, Texas first thing in the morning. I checked out the official H & R Block website and there is no way to complain about a franchise. The only thing I can do is complain to the franchise owner, and at this point the only place that is going to get me is put in the county lock-up. Please, please, please...go to an accountant for your taxes. They are up to 4 times cheaper and know more about the tax laws. I will never darken the door of an H & R Block again. NEVER.