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Lustine Toyota Woodbridge VA Complaint - Ripping You Off Due To The Economy

Review by K121 on 2009-04-07
WOODBRIDGE, VIRGINIA -- I took my 2001 Toyota Sequoia SUV to Lustine 30 Mar 09 for a tune up. I received a call from the service manager and was told, I had a problem with misfiring on spark plug # 6 , and they needed to remove the cylinder head and inspect for damage. They estimated the cost to remove the cylinder head $1,200 and that cost did not include what they may find, such as a bad value, or piston or head damaged which would be additional money


To make a long story short, I told them I would not pay $1200 to remove my cylinder and told the service manager that they were trying to rip me off because the economy is bad, and trying to make commission off of me.


I told my truck to a foreign car repair shop and rightfully so, they looked over my truck and told me there was nothing wrong.

I will never go to Lustine Toyota again for service and I will NEVER purchase a vehicle or recommend them to anyone.
Comments:1 Replies - Latest reply on 2009-04-20
Posted by Mengle on 2009-04-20:
I am the new Senior manager at Lustine Toyota. I have been hired to ensure that we change our culture regarding the customer experience. My name is Mike Engle, and I assure you that I am here to run a business, not rip anyone off. For any concerns, please contact me personally at 571-435-0075. I started April 1st and assure you that I will do everything in my power to prevent such experiences from happening in the future. I am a Marine who has not lost his values despite what I do for a living. Thanks for the comments, they are helpful in educating my staff of the publics perception.

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