Taco Bell Complaint - Taco Bell Poison...Please read for your own safety
ST. LOUIS, MISSOURI -- Part of this is my fault I guess for going back to the same terrible restaurant multiple times. However, since making fast food is not rocket science, I have always assumed that one day the Taco Bell on Bayless, in St. Louis County, would have enough half qualified employees to get atleast one order correct. I had even not went there for a month or two hoping the effects of high turnover might work in my favor.
The most frequent complaint I would have about this Taco Bell in particular is their uncanny ability to screw up each and every order. I am not an overly critical person, and I understand that mistakes happen, but this is ridiculous. Once again, not rocket science people! If you order a hard taco, you should basically expect to recieve a mexican pizza.
However, my food last night made that complaint fade to the background. We ordered one of this 10 packs. The option to mix and match burritos, soft tacos, and hard tacos. We also added on the Mexican Pizza and Nachos Bell Grande. To my surprise, the order was correct and very prompt. So prompt in fact, that there is no way it was precooked atleast 10 minutes before we arrived. My boyfriend and I arrived home again began to eat. I opened up my bean burrito and took a bite. There was a distinct chemical taste. I thought it must have been on my hands. So I got up and washed them. I finished then took another bite of my burrito, same thing. The only thing I might be able to liken the taste to is when you inhale oven cleaner by accident and the taste resinates in your mouth. Thinking I might be crazy, I said nothing and asked my boyfriend to take a bite. He did and the first that came out of his mouth was, "This tastes like Windex". So, I quit eating that burrito, and got another thinking it might not have the same problem. I opened that burrito, but didn't even need to take a bit because the fumes were very prevalent. I gave up on my burritos, and began to eat my Mexican Pizza. It was fine, or so I thought. I ate half of it and towards the center of it, I began to taste the chemicals again. I didn't taste or inspect the rest of the food, because well, why should I have to? I picked up the phone and called the restaurant and asked for the night manager. The woman on the phone very rudely stated "This Is". I then explained to her that my food tasted like it had been laced with some type of cleaning agent. Then, in an annoyed voice, she says "Well, bring the order back up and we will replace it." Then she hung up. No apology, no concern that the food my be poisoned, no nothing. I sat back and thought to myself, "Why on Earth would I want them to replace the food after this?" I decided a wanted a refund of my money. We brought the food back and asked for a refund. She informed us that she would take down our names and address and then we would be sent a check in the mail. We declined that and asked that the refund be done immediately. She stated in was company policy and that she would not give our money back right then. It might just be me, but when your company's food is laced with harsh and dangerous chemicals, you might want to consider bending the policy.
So, in the end, I really don't know what I ate in their food, nor do I know if it is harmful to my body. I kept one of the burritos in case I needed to get it tested later on. I plan to take further actions and inform the health inspector of this incident. Taco Bell made their case clear. They don't much care what is in their food, nor will they apologize for it. So, please, for your own safety, smell your food before you eat your food. If you don't, who knows what may happen.
More Reviews on Taco Bell: