Maytag Corporation Complaint - 31-Month Old Neptune Dryer Is Defective!
COMMERCE TOWNSHIP, MICHIGAN -- My $797 Neptune Dryer purchased from Lowes in July of 2006 (31 MONTHS AGO) needs a $441.31 repair! The dryer stopped heating. The gas valve/coil part is all one unit and the cost of this single part is $277.31! The service man couldn't believe the cost. He said usually it's a pretty generic part that is universal to all brands. However, this redesigned one-piece component is now an economical nightmare for consumers. The repairman encouraged me to phone Maytag and ask that they pay for the part since my unit is so new. I did this and they offered to reduce the cost of the part by 50%. It's still a very disappointing situation. Operationally this unit doesn't get much use--there are only two adults in our household. It's completely shocking to me that a product in this price range and still so new could be so faulty. It is not even three years old and I'll have invested $1,238 into a clothes dryer. It's just disgusting.
I replaced a 20-year old washer and dryer with Maytag Neptune products and they've been nothing but a complete disappointment. My washing machine has the fire hazard, the mold issue and the ridiculous vibration and noise mentioned in other reviews. The vibration noise from the washing machine is a complete embarrassment! I don't run the washer when we have guests or I pause it when someone comes over. It sounds like a piece of junk ready to burst through the kitchen wall if it's running!
Another irritation is the location and design of the controls. If my machines are running and I lean over them or up against them, I can inadvertently turn off the unit or change the settings. At this point it can't be resumed but has to be started from the beginning.
I'm completely disappointed and will never purchase Maytag products or any of it's affiliate's products. I will also be sure that my family and friends avoid Maytag altogether.
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