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Towneplace Suites Marriott in Pensacola, FL Complaint - Personal Information Given Out

Review by Jen and Tay on 2009-04-07
PENSACOLA, FLORIDA -- I am married military wife. I rented a room for a friend. It was suppose to be a surprise for her spouse. I used my bank card and my husband called the hotel before I could talk to him. He is over seas and the manager the GENERAL MANAGER gave out the information as if I was the one in the hotel room. My husband and I are on the verge of getting a divorce because some one gave out personal information that I thought was confidential. The managers name is [snip]. I thought that this was very unprofessional not only that the manager said that she did not give out any information. But she gave a date and time also a disruption and even said that a military discount was used. This how something so innocent turns into a tragedy.

Now I have my friend and my family trying to explain to my husband who is over seas serving his country that is wife was not being unfaithful to him but that I was trying to help a friend rekindle her marriage. A wife that is about to loose it all because of someone's carelessness.
Comments:5 Replies - Latest reply on 2009-04-07
Posted by goduke on 2009-04-07:
This gives rise to all sorts of questions. How did your husband know to call the hotel? If he is on the account for the card used, I think the law gives him access to the information about what was purchased with the card. If the Marriott puts itself in the position of saying "yes your card was used but no we're not going to tell you about it," they are at risk.
On a different note, if the husband is monitoring the account so closely that he sees the charge immediately and calls the hotel, there's a whole lot more going on here than is stated. I don't think you can blame your marital woes on the Marriott.
Posted by Anonymous on 2009-04-07:
I know this is after the fact, but as goduke pointed out 'If he is on the account for the card used', I certainly would have given him a heads up about using it for someone else.

Posted by Suusan B. on 2009-04-07:
Your husband has every right to inquire about charges on a joint account and you should have given him a "heads up" before you booked the room and used the card. If this is all it takes to break up a marriage then there has to be a lot more to this story.
Posted by BokiBean on 2009-04-07:
If he pay de bill, he get de info. Make a note: find friends who can use their own card..
Posted by Anonymous on 2009-04-07:
If this is enough to cause a divorce then you have bigger problems than the Marriott confirming that you booked the room. The rest has already been said.

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