Guaranteed Auto and Transmission Repair Complaint - Caution: These Guys Don't Know Transmissions

Review by RippedOff61 on 2009-04-07
LAS VEGAS, NEVADA -- They offer free towing with transmission work for a reason...so you don't see that their place is a dumpy chop-shop. Nothing but junk cars everywhere. They buy beaters at auction, repair and sell them. I had to go check on my car because the 3 day job that they promised turned out to be 4 weeks! I had to go see for myself that my car was actually still there. They ordered a wrong part 3 times, broke a sensor on my car, and made up every lie you can think of for the delays. I had to call 43 times over 3 weeks; I was told "tomorrow" almost every day. After paying them $2300. to fix the transmission on my Volvo, I ended up getting it back in worse condition that it was before they took it. Now have exhaust leak, loss of power, AND a slipping transmission, and "banging" down into lower gears. They only take cash too; so you can't dispute anything and your credit card company can't defend you or hold payment. They want me to bring my car back for them to repair it properly! Are you crazy!!??

Twice they said it was fixed and it wasn't. The first time, I took it for a test drive and realized within 10 seconds that it was running like a tractor; the mechanic just took it for a drive earlier and aid it was fine! Stay away if you want to keep your car or if you take care of it. No licensed mechanics! I am out $2300.
Comments:4 Replies - Latest reply on 2009-04-07
Posted by Soaring Consumer on 2009-04-07:
Sue them in small claims court for the amount you paid for the repair plus for the additional damages to the vehicle that they caused.

Here is a link to more information:
Posted by RippedOff61 on 2009-04-07:
Thank you very much for sending me that advice; I am working on getting my case together. I have all calls documented, and awaiting an estimate from my trustworthy mechanic who will perform the work.

Thank you.

Posted by Soaring Consumer on 2009-04-07:
Glad to help.
Posted by Anonymous on 2009-04-07:
Yikes! I hate to rain on the parade, but this sounds like an outfit that, if sued, might show no assets or will simply ignore the judgment. The OP might want to involve his state Attorney General's Consumer Fraud Division. If they are this bad, this wouldn't be their first rodeo with an unhappy customer.

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