Days Inn Complaint - How Days Inn Stole My Money-Legally
SHREWSBURY, MASSACHUSETTS -- Last November, my family was planning a reunion on Massachusetts during Christmas week. I was asked to place a hold on a couple of hotel rooms while everyone worked on their travel plans. I decided to be courageous and attempt it on the Internet, a first for me. How tricky could that be? I soon found a conveniently located Days Inn in Shrewsbury with rates that looked to be reasonable. The first question at the web site was “Do you want our lowest rates?” This struck me as a no-brainer and I clicked “yes” and continued clicking until I saw a message that I was now locked in and could not make any changes. I realized my error and immediately called the Inn to get more flexible reservations mentioning that I would be happy to pay more for the flexibility I needed. This was, after all, five weeks in advance, hardly a last minute change.
I was told that the Inn could not do anything and that only “Customer Service” could help me (Lie #1). I called “Customer Service” and they told me that only “Higher Management” could make changes and that they do not work on weekends (Lie #2). I was assured that I would receive a call from “Higher Management” during the course of the next week (Lie #3). When no such call was forthcoming, I called “Customer Service” again and they informed me that the matter had been resolved. How?, I inquired. “It was referred to the Manager of the Shrewsbury Inn”. At this point I realized that I had been scammed and called Bank of America to reject the charge. In the end, the bank caved in to Days Inn legal arguments and passed on my stolen $660 to Days Inn. I have discontinued using my Bank America card and, of course, will never stay in Days Inn or any other establishment in the Wyndham Group.
Browsing the Internet shows that I am not the only one who has been scammed by Days Inn. President Joseph Kane Jr. should be embarrassed knowing that part of his paycheck comes from such sleazy activities.