Adelphia Cable Compliment - So far...so good - Cable Modem
BREA, CALIFORNIA -- I live in a semi rural area (right down the street from a Weinerschnitzel), and cable is out in our area, but hadn't been "installed" on our street. I was DESPERATE to get off of AOL, and did NOT want DSL because Cable is faster. At any rate, after some doing, I was able to get Adelphia to send out a consultant to see what was happening with the cable in the area. He came to my door, very courteously explained that they would install more line and get our house wired, and the crew would be out in a week. In one week, the crew was out, wired the house, and then said I would get a call the next day to schedule the installation of the modem. Next day, BAM...my phone rings, and appointment set. On the day of, the guy was running a little late, but was nice enough to call on his cell and tell me when he'd be there. I had to leave, so my wife was able to "entertain" him (cough cough--I HOPE not!!!). Installed in about 10mins, and I got 4 months for 24.95 instead of 3 months.
I know that cable TV gets a lot of flak for crappy customer service, but in this case, Adelphia has been great!! And boy oh boy--they say if you go DSL/Cable, you'll never go back to dial up.