Wal-Mart Complaint - Support The Troops... Yeah Right
SAN ANTONIO, TEXAS -- Where do I start? My love and I are a young couple. He is 22, I am 23. We came to BAMC (Brooke Army Medical Center), Fort Sam Houston, Texas, not on the best of terms. We recently moved into a two bedroom apartment. We only have enough furniture for a one bedroom apartment so decided to get a futon for the extra room. Easy enough right? Nope. We thought about it and decided on Wal-Mart... online ordering so they would deliver. If they brought it to me, I could put it together. It finally gets here and I'm thrilled, this is the last step in putting our new home together. Well what do you know it's defective. Oh boy! I messaged walmart.com and said they could give me $15 back or we could take it either to the store or to the post office. Hmmm... well BOTH those options involve Matthew and myself working to rectify the situation we DID NOT create.
Have I mentioned yet that Matt lost his legs (yup both of them) during Operation Iraqi Freedom? Neither one of us can move this thing... no way!! So fine, online they can hide. No face to face contact makes it easier to say you're on your own. I get in touch ( or try to anyway) with the general manager at our local store. She is not available although everyone wants their own version to my problem. Then she doesn't even have the common courtesy to call me back herself. Wal-Mart prides themselves so much on helping vets and supporting their troops... well here we are!! Then they have the nerve to be like uhhh well doesn't he have any friends. Hello!!!!!
I'm not sure he has a friend around here who has all their limbs.. Again we don't know a lot of people here, we weren't stationed here by choice and we did not create this. Now I am disappointed, unsatisfied and there IS NOTHING ANYONE CAN DO FOR US!