Orbitz Complaint - Phantom Charges Ruined My Bank Account
OAKLAND, CALIFORNIA -- Last night I was on the ORBITZ website, and after finding the flight I needed, I selected a flight, provided all the passenger, address, and credit card information, and clicked the button to confirm and to pay the final amount. I then got an error message that the ticket couldn't be issued, and that I should try again with a different flight. I selected another similar flight, and after confirming the credit information again, I got another message indicating the ticket could not be issued, and to try it again, which I did, and that was also declined. So after three attempts, I was not able to purchase a ticket. However, the following morning I got a notice on my bank that I was overdrawn by more than $1800.00, because ORBITZ actually charged me for the flight that they said could not be authorized - THREE TIMES!
So far, because of this mistake by ORBITZ, I cannot access my account, I cannot pay for groceries, I have so far bounced several checks and incurred at least one fine, all because ORBITZ charged me for these tickets that they said could not be issued. I spent about 45 minutes with one of the 'customer service' people from another continent, who had no idea what to do, nor did they understand how the ORBITZ website worked, or how American banks operate. They were of absolutely NO help. Not surprisingly, I also got no response from their 'customer service' website. My bank said they could not reverse the charges, because ORBITZ is using my credit card number to generate 'valid' purchases, for which I have nothing. So, I've been charged three times for three tickets I do not have, I've been locked out of my own account because of the overdraft they caused, and am now paying fees and ruining my credit through checks and payments that are being bounced because of ORBITZ.
After checking the Consumer Affairs website, this is definitely not an isolated incidence as several other people have reported similar problems. I make about five flights a year, most of them overseas and usually with a group, and I will not be using ORBITZ ever again.