Lustine Toyota Complaint - Salesmen Behaving Badly
On March 31, 2009 I visited Lustine Toyota of Woodbridge Virginia. I feel the unscrupulous behavior exhibited by the sales staff at Lustine Toyota adds to the stereo typing of a used car salesman, they’ll tell you anything to close a deal. They knowingly made a deal that would not have been accepted if they were honest and forthright in their dealings with the customer.
I had stopped by to “look” at the purchase of a used pick-up. I found a couple of nice ones but the opportunity was presented in a way that it was more advantages for me to purchase a new one at a similar monthly payment as a 4 year old one, with the rebates and all. I said no and was ready to walk out, but either driver’s license or car keys were always out of my possession.
My licenses were taken to make a copy of for some reason. I was never afforded the opportunity to test drive a vehicle alone and the short drive around the block in a 2004 Tacoma was more of an opportunity for the salesperson to push the newer model trucks. The “test-drive” was less that 2 miles and really was a drive around the block. The vehicle that was delivered, I never drove; it was in the show room. The EPA mileage sticker was not available.
When the used truck deal was presented in the way it was, a trade-in was discussed for a new vehicle, so my keys were surrendered for evaluation.
With the pressure of the “end-of-the-month” sale and new car sales down for everyone, I felt as I was under a great deal of pressure. This really came out when asked for a down payment and how I was going to do and to just sign here so we close this deal now, was repeated several times. Pushy is the best way to describe the whole ordeal. The really pain came when asked for the payoff of my 2007 Mustang.
I know my credit was run by Lustine Toyota and the amounts I owned were available to the lender. At no time did they share their findings; they just wrote up the deal and notified me after delivery was made. I thought I owed about 13K on my car, as I had recently purchased it. (Aug 2008) Lustine Toyota knew what I owed but sold me the 2008 Tacoma and then called me the next day, after making delivery, to force me into finance the difference after I repeatedly stated that I can not afford the additional charges and if this was stated up front there would not have been a deal to begin with. When I was notified that I owe an additional 4K, I asked to scrap the deal. I only had the vehicle overnight. I was told we can change the deal but we can not cancel the deal. I other non-truth comes with the odometer certificate. Lustine stated the vehicle had 4903 mileage when it really had 1745 miles. Yet another example of salesmen behaving badly. Lustine Toyota knew I was very upside down on the vehicle and the difference added almost 5K to the Tacoma, which would cause the deal fall through either from Toyota Credit or with me but made the deal anyway, under less than honestly. I feel the unscrupulous behavior exhibited by the sales staff at Lustine Toyota adds to the stereo typing of a used car salesman, they’ll tell you anything to close a deal. They knowingly made a deal that would not have been accepted if they were honest and forthright in their dealings with the customer.