Garmin Ltd. Complaint - Garmin GPS = Poor Quality

Review by AlltelSucks on 2009-04-08
A few years ago, I bought a Garmin c550 road navigator. It had audio problems, so I exchanged it with Garmin after a lot of fighting about it. The new one had a new problem--it would not power on. I fought and fought with Garmin again. Finally, they replaced it. This went on with each new unit they sent me having a different problem. I got tired of this and ended up just throwing the unit away.

I then bought the Garmin Nuvi 350, thinking perhaps they made this one better. This one freezes up whenever you try to input data into it. It also completely stopped working one time as I was driving across the Midwest. I would have been completely lost if it wasn't for the GPS on my cell phone. I contacted Garmin right after I bought the unit about the freezing up problem. They ignored me. I filed a Better Business Bureau complaint. Garmin ignored the complaint. I e-mailed a couple executives at Garmin, and they had their customer service department e-mailing me back. They asked for my receipt. However, I lost my job in January so all of my belongings including receipts are in storage. Because of that Garmin refuses to do anything. If they would have responded to my original inquiry on the issue, I would have had the receipt to send them.

In addition, I bought a c550 for my mother. It freezes a lot midway through a route while navigation and has to be reset often. I did not even complain to Garmin about this one. I have enough trouble fighting with them every single time for my own Garmin navigators.
Comments:4 Replies - Latest reply on 2009-09-04
Posted by Anonymous on 2009-04-08:
A Garmin forum shows lots of similar complaints about their GPS units freezing. Apparently Garmin has no idea how to provide a fix.
Posted by David on 2009-04-08:
You didn't buy from Garmin directly did you? Why aren't you getting the store to help you?? Garmin isn't a retailer.
Posted by nstigator39 on 2009-08-08:
I have had three Garmin GPS and had issues with all of them. Fortunatly I bought mine at Costco so they always take minde back, Thinking about trying a Tom Tom, but I understand that with the one I was looking at that I would have to pay ten bucks a month for up to date info. That seems a bit too much, not sure what to do now.
Posted by Huck on 2009-09-04:
There was a recent recall on some Garmins [for some models unded the 750 designator].

My Garmin 750 is GREAT! Had it for about a year so far with problems at all including DL'ing updates.

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