Delta Airlines Complaint - No Warning of Miles Expiration
I have been a Member of Delta SkyMiles (Frequent Flyers) Program for 20+ years. I have accumulated 99,435 miles.
I recently found out all my miles apparently "expired" as of 12/31/08 without notice. My wife and I were saving these miles for a 40th anniversary trip next year.
The last time my miles were about to expire, Delta sent me a notice and asked me to buy a magazine to keep the miles from expiring. I bought the magazine. This time I received no notice of any kind. I would have bought another magazine or applied for a Delta credit card if I had known the choices. We are senior citizens now and find it hard to keep up with everything. Illness has prevented us from travelling as much as we used to.
When I contacted Delta customer service, they said there was nothing they could do and sent me a form letter response. I have also written the Illinois Attorney General and they sent a letter to Delta explaining this is "Failure to Warn". Again, a form letter response. I have now contacted the Better Business Bureau, several TV and radio station's consumer protection advocates, and my Congressmen to investigate Delta's policies.
If Delta has changed their past warning policy, they should let us know. A precedent has been set. What would happen if banks did not warn about expiring certificates of deposit?
Delta will say that they sent warnings which is absolutely untrue. Specifically,
* NO postcard were ever received
warning of expiration
* NO e-mail warnings of expiration
were ever sent/received
* NO mileage reminder statements were
ever mailed to me. Yes, their
policy is on their website, but
this in not enough
Delta can not continue to scam and defraud the public!