Time Warner Informative - Time Warner Customer Service Is The Worst... Here's What You Can Do...
SOUTHERN CALIFORNIA, CALIFORNIA -- I just endured a 2 week long battle with TW Cable regarding a billing issue. Basically, they wanted me to pay cash only, in person for 6 months, for some unknown reason (my account was up to date, no late payments EVER). First, nobody could explain this billing blunder to me. Then I was told I could pay over the phone with a credit card (for an additional $3.00), only to be told 3 phone calls later that I did not have this option and I would have to show up in person with cold hard cash.
Customer Service Reps. refused to put a supervisor on the phone. They also refused to give me an address/phone number to a regional corporate office. I ended up filing a complaint with the Better Business Bureau, which resulted in someone from the office of the president calling me within one or two days. The person that contacted me resolved the billing issue in about 3 minutes (something the customer service reps. couldn't do in 2 weeks time).
Had I not filed a complaint with the BBB, I am confident I would still be calling the service reps daily, arguing with them, and getting absolutely no resolution to the problem. The complaint is easily filed online, and you should get a response fairly quickly. Hope this helps anyone dealing with TW Cable, which certainly has the worst customer service I've ever experienced with a utility.