Ecost.com Complaint - Ecost Doesn't Stand Behind Service After The Sale
4/5/09 1:35 Pm
Ordered a Westinghouse 42" TV model number tx-42f430s from Ecost on 3/31/2009 received the TV on 4/3/2009 around 11 - 11:30 am. Upon opening the TV and removing it from the box around 12:30 - 1:00 pm.
I noticed facing the TV the left bottom of the case wasn't closed and the control buttons were pushed in. Called Ecost immediately to tell them, they tell me to take pictures and send to email@example.com then you would here from them in 3 days. I just got this TV had not had it for 2 hours now I have to wait 3 days or longer for them to respond. . They should have gave me a rms number send ups back another day to get this TV inspect it and make it right for the customer. While waiting for them to respond I will contact all blogs, the better business bureau, Paypal who I paid through and a local attorney. If I had the item for a while and had problems I could understand this. But for only 2 hours and they state that you must have it inspected before the shipper leaves. Good luck getting ups, Fedex or DHL or USPS to wait around these guys drop of then roll out and they no that ( them being Ecost and others ). I will let you no the outcome.4/8/2009
Update contacted by Ecost on my work telephone number which I never gave them, they got it from Paypal. I wasn't there he left no number to recall
them. When I got home I checked my email got an email from there resolution specialist they approved for a replacement TV but I have to order another TV and pay for it first. I told them they were crazy and didn't understand that if we doing a replacement TV have ups pick this one up and then inspect it when they get it back, then send me a replacement. They said no that they would issue store credit, which I would still lose.
So on 4/9/2--0 I will contact the BBB, Paypal how I paid them, my states attorney general office and every site to complaint. I have bought from this company in the past but they don't stand behind there merchandise when the deal goes wrong. Further updates will come.