CitiFinancial Auto Complaint - Nothing But Nightmare
My husband had gotten an auto loan through CitiFinancial Auto about four years ago. Since then they have been nothing but a nightmare to deal with.
They harass us with phone calls when the payment is a day late. But yet they want to charge 15 dollars to make a payment over the phone. They refuse to change our payment date. They refuse to send my husband a copy of his title so that he can get the truck registered. The customer service is horrible. Even thought the payments are made in full each month, they have left a negative review on my husband’s credit report. When my husband lost his job and asked for lenience with the payments, they were less than helpful and threatened to have the truck repossessed.
This company is the purest essence of evil and should be put out of business.