Direct-TV Complaint - Direct TV Billing/Customer Service
WASHINGTON DC, DISTRICT OF COLUMBIA -- My service was interrupted, yes my fault. Just like many in this bad economy my household income has decreased but I still have kids that need entertainment. Not looking for sympathy. Direct-TV bills a month in advance so I wanted to downgrade my service and reinstate. I paid the past due and the customer service representative kept telling me I needed to pay for the next month $136.00. He was never able to explain to me why. When I explained if you bill a month in advance and I am downgrading my bill then why am I not paying a lesser amount. I asked for someone else and of course he hemmed and hawed saying they are only going to tell you the same thing. I explained that I am a customer and I need to speak to someone that can give me good customer service because you are not! He put me on hold then miraculously I was disconnected.
Surprisingly when I called back a new customer service representative quoted me a different amount that I needed to pay to reinstate service this time $86.00. This is the same amount I saw on my statement online that I kept asking the previous representative about that he could never explain. You should not have to spend 45 minutes on the phone with 2 different reps arguing over money that you do or don't owe.
Numbers and billing can be easily explained and the first representative wasn't listening to anything I said he robotically kept telling me the same thing, ugh!BTW I have been a customer for over 6 years and it didn't make a difference!