America Online Complaint - Pricing Plans
KNOXVILLE, TENNESSEE -- I have been a member for quite a while. I noticed there will be an increase in price for the 'unlimited' pricing plan. I know you have invested millions to improve AOL, but why punish those who pay you the most and give you most of their time? Why not increase the lower, smaller plans that you offer? This 'modest' increase is going to force me and many others to switch to a cheaper plan or just cancel our account period. I know this is just a small increase but hey, that's what they said about gas prices! Look at the effect it's having. I could use that increase you are taking and put it toward some of that gas I need.
To help keep me as a potential future customer, I would like the following:
Leave the 'unlimited' plan alone. Put your modest increase on the smaller plans.
At the very least I would like a response from your company regarding this incident.