Home Depot Complaint - Horrible Service
AUGUSTA, MAINE -- I would like to tell you about my experience at your store in Augusta, Maine and tell you why Home Depot will fail in time because my expectations were not met once again by the Augusta store.
I went into the store with my 2 year old son this morning about 8:30 am. I went to the store to use a special financing certificate to purchase a $600 item. Due to the fact I had my son I asked the cashier if someone could assist me carrying the item out to my Van. She seemed confused at my request and then went to two other women standing at the front end (one of whom appeared to be in charge). After the discussed the matter for a couple of minutes of trying to call someone on a radio she came to me and said I should go to the"Pro Desk" and someone would help me.
I then walked down to the pro desk and asked the cashier for assistance. She called on the radio and the man on the other end said he was not available. But I observed two men with the Home Depot smocks on milling about. After 10 minutes she told me no one was available, but she would get me a cart (what was I going to do with my son??) I then said I was all set and then drove across town to Lowes.
When I went into the store I was greeted by an employee. I asked him where I might find the item I was going to buy at Home Depot. He then called over to a man and said, " Can you help this gentleman?" He agreed happily and then showed me where the item was and then told me he would get a cart and bring the item to the register for me. After paying for the item he helped me put it in the van and thanked me for shopping at Lowes.
This is the 3rd of 4th bad experience at Home Depot. I suggest the employees go to Lowes and that they are told to duplicate the customer service experience and bring it back to Home Depot.
I am amazed at how you try so hard not to take my money for purchases. Last year I purchased a $900 trailer at Lowes after no one was available to assist me with the purchase of a trailer (at Home Depot).
In my fist sentence I said that your company will fail in time because my expectations were not met. I know Home Depot will not fail because of me, but if my expectations are not me what about everyone else. For what it is worth.