MetroPCS Complaint - Most Horrible Cell Phone Company On Earth
WEST PALM BEACH, FLORIDA -- My problems started the day I signed up. I went to one location with a used phone and was overcharged $20.00 for connection. I did not realize this actually until I went to use my phone about 20 minutes after I left and had no service. I called the Customer Service line and the representative told me I was overcharged and promised to deduct it from my first bill. Well my phone was working and I thought everything was fine, a week later I got a message that my phone was going to be turned off if I did not make a payment. So I called and spoked to a girl who told me I did not pay the activation fee, well I thought this girl was just not very bright and asked for a manager and the manager told me the same thing. I tried to talk a little common sense into her explaining that if I did not pay an activation fee then obviously I would not have service. I told her to just read the notes on the account from the last time I called and she would understand the situation, they owed me money, I owed nothing. This manager actually told me that they do not read the notes to handle customer issues, I could not believe the ignorance of these people.
I explained I have worked in call centers and the whole point of notes is to assisted the employees in assisting customers with issues. Well she finally "waived" the activation fee acting as if she was doing me a favor, I never got back the $20.00 they owe me. For the next two months I spent going back and forth with customer service because my calls were constantly being dropped and my internet was constantly going out, no one ever corrected these issues, they did continuously assure me that everything was being taken care of, after two months of customer service hell I stopped calling, spent another two months my no internet service although I was paying for it, then I threw the phone in the trash and went to Boost Mobile.
I have been so much happier since, I never have dropped calls and my internet never goes out. I tell everyone I know about my problems with Metro, no one should go through so much hell just to have a cell phone, it is absolutely ridiculous.