Best Buy Complaint - Best Buy in Jackson, Tn. Will not honor replacement TV
JACKSON, TENNESSEE -- I purchased a LG 47LB5D TV on 10/27/07. One day I noticed a dark spot on the screen, I called LG and they said it was out of warranty but they would pay for parts if I would pay for labor. I agreed.
I carried it to the service center and it was check and LG no longer made parts for this TV. LG says they will exchange the TV for a new one. They advised me they would send me a letter to exchange it at my local Best Buy where I purchased it. I received a letter with RA number and a Case number.
I have got nothing but the run around from Best Buy about the exchange. They say they can't exchange the TV no matter what LG says.
I have been passed to so many people I have lost count.
As of today 4/10/09 I still have no TV thanks to best buy.
I have been buying from Best Buy for several years, but no more. Their terrible.
If you would like additional info please let me know. There is a lot more to this it's just too long to write.