Ashley Furniture Complaint - Save Yourself Time $$$ And Frustration, Don't Buy From Ashley Furniture
FAIRFIELD, CALIFORNIA -- Sadly, my experience has not been good at all. I ordered my furniture on Feb. 8th and was told that it should be in by March 4th. Nothing fancy, just a durrapella sofa and recliner that they had on special, their "most popular" piece. Called on March 3rd, the date had been pushed out to March 17th. Called during that week, pushed out to April 9th. I understand the concept of estimated delivery dates, but don't tell me things like "I don't know ma'am I'm not the person who puts the furniture on the truck." Instead of being understanding the customer service reps and managers I've spoken with have all been apathetic. After a very angry phone call, the sales manager told me he'd put me on a "hot sheet" to try and rush the order, because of its importance.
Aren't all of your customers important? Don't they all deserve to have their deliveries sent to them as soon as possible? That whole concept is just ridiculous and says a lot about their customer service. Hot sheet = this person is pissed and has threatened to cancel their order and tell everyone they know not to shop here. I know what a flagged account is all about, "difficult customer. I think what has been the most frustrating is that you have to call/keep on top of them to find out what's going on with the product you've ordered and paid for long ago. No courtesy call when they keep pushing those delivery dates out further and further. Since purchasing from them, I've come across a good deal of people who have had the same bad experiences. I wouldn't recommend them to anyone.
Matter of fact, I dang near want to stand outside the store and warn people thinking about buying from them against it.