Carolina Furniture Group - Raligh, NC Complaint - Do Not Do Business With Carolina Furniture Group
RALEIGH, NORTH CAROLINA -- I have never written a review on a company before, but I just had to speak out about this one. I have posted my story everywhere possible, and I've seen stories just like mine on every site I've visited. The owner of this store also operates stores under the names Carolina Sofa, Caroina Leather, Kids and Teens Rooms, Carolina Dinette and Bassett Furniture all on Glenwood Ave. in Raleigh, NC
My husband and I ordered a dining room set through this store on 12/31/08. We were required to pay the full amount up front (by check, no credit cards) and were told the furniture would be delivered in 8-10 weeks. The check was cashed within a few days.
Five weeks after placing our order the salesman called to tell us the fabric he'd shown us had been discontinued, and that we needed to select new fabric "right away" to avoid a delay. We dropped everything and got to the store within 24 hrs to select new fabric.
Eight weeks after placing the order, I called to get an estimate on our delivery date. I was told that because we had "changed our minds" on the fabric, it was delayed by 2 or 2 1/2 weeks. We didn’t change our minds! THEY showed us the wrong fabric!! I called again two weeks later, and was told it would “probably be another 3 or 4 weeks.”
Since then, I’ve spoken to the customer service manager several times. All he’s told me is that the manufacturer has the furniture and that he has no idea when it would be shipped. I’ve also left two voice mails for the store owner asking for his help. The owner has never called back.
I finally called the manufacturer last week. Legally they couldn't tell me much, but they told me enough for me to figure out what's going on. Our furniture is ready, and has been for quite some time. I asked why it hadn’t been shipped, and told me that I'd "need to ask the dealer" about that. Translation: The dealer hasn't paid the manufacturer for the furniture.
I have never been so frustrated. I filed a complaint with the Better Business Bureau last week, and I left another message today for the owner. If I don't get a call back by 5 pm on Monday, I'm calling the press. What they are doing is illegal, and it has got to stop.