Cox Communications Inc Complaint - Cox Has Horrible Customer Service!!
VIRGINIA BEACH, VIRGINIA -- I had basic cable through Cox and an e-mail address, not the internet, just e-mail. I had the e-mail for over three years. I was late on my payment, but made a payment at a Farm Fresh on March 24th. Two days later my cable and e-mail were cut off by a technician that came the house. I even called the technician and he told me that all had to do was make a payment of $65.00. I called back and he never called back. Then I called again and he stated it was out of his hands. I made numerous calls to Cox and got the run around and was passed from person to person. I was supposed to be called back within 24-48 hours. No one ever called back. I sent an e-mail and was never contacted. On their web site it says you will be contacted within 24-48 hours. All I want is access to my e-mail account just long enough to get all of my information off of it. Cox will not allow that unless I pay $80.00 to reconnect.
My complaint is that I made a payment and two days later my service was shut off. Granted, I did make a payment at a Farm Fresh location, but they can certainly see that I made a payment. Then I got a bill stating my account was seriously delinquent. I owed $67.00. I went in to a Cox location and again was told that I had to pay $80.00. I was also informed that I should never of had my e-mail account for 3 years, yet it was there mistake that I had it for so long (which I didn't even realize I wasn't supposed to have it).
I told them that I have important tax info as well as letters from my lawyer, but they won't budge unless I pay $80.00. I will never use Cox again and not only that I will let everyone know how their customer service is.