USAA Complaint - USAA = Dirtbags
I've reported these dirtbags to the FTC, the Office of Thrift Supervision, and the Comptroller of Currency.
USAA cashed checks but did not deposit into anyone's account but their own. Seriously! They said they were "unsure" of which account to deposit the funds into, so they put the $$$ into a "holding account". The person who's name was on the check was never contacted, the Payor was never contacted. Two months went by (I was overseas and assumed all was OK). They were just going to keep the money for themselves.
Bait & Switch on a credit card rate: I already have one card thru USAA with a current rate of 8.9%. Applied for another one with an advertised rate of 7.75%. They approved it for 11.99%, ha ha HA. I sent online inquiry, they tell me my rate is based on many factors, and that is the best rate that I qualify for. And then why do I have another card with you with an 8.9% rate? Their reasons are total BS, I have perfect, stellar, above average credit. My credit score is 781 for godsakes, how can I qualify for anything less than the best rate?
USAA is using its past reputation as a decent company to put the screws to its current, loyal-blind customers. Despicable, unethical, and downright illegal practices are their current standards of practice. Stay away!!!
I cannot wait to hear what comes of the official complaints against them. I'm sure any valid investigation will find that I am hardly the only one USAA has breached their fiduciary duties to and harmed with illegal practices.
I urge anyone else who has had similar issues to report them as well, and don't forget the Dept of Insurance in your state if you've been wronged by them in that category (as many have).