Twenty-Four Hour Fitness Complaint - Free Trial Membership Is A Trial Alright... For You!
MEMPHIS, TENNESSEE -- I tried to use the 7 day Free Trial Membership 24 Hour Fitness offers on their website. I went there (their Memphis site on Ridgeway Rd) three times. Each time there was no "counselor" available to "orient" me. I understand this means there was no salesman there to sell me. I expect them to try to enroll me. I did not expect to have to waste my time trying to be sold. None of the three times could the staff person tell me when a counselor would be in. None of the times did they ask if they could contact me about when someone would be in. The last time, the staff person said I would have to stop by later. Guess what, guys.
I don't have to. And I won't. A business is never better to you than when they are trying to get your business. If this is their best, what is their regular service like?
My advice: go elsewhere.