Sears Complaint - Sears Did Not Deliver Merchandise As Promised
CLAY, NEW YORK -- My dryer stopped working during the week. I am a single mother who works full time. I have A LOT of laundry!! When I realized that my dryer couldn't be saved I looked on line and found that Sears had next day delivery - yeah, I could do my clothes!! I called the store to make sure that it could be delivered and they said yes as long as I ordered it by 3 pm. I went to the Great Northern Mall location and purchased a dryer from a salesman named Joe. Joe assured me that the dryer would be delivered the next day. He said delivery would call that evening with the time of the delivery. When Sears delivery arrived, they had a washer not a dryer!!! They said that the earliest it could be delivered was Monday. I changed my Easter weekend plans and spent less time with my family because I was getting my dryer delivered. I spoke to customer service, "Joe the salesman" and Craig Smith, his manager and was told that he couldn't produce a dryer "out of thin air". He said that I was being unreasonable. I said that if I expected to purchase a dryer and have it delivered that same day, that I would be unreasonable but I expected them to HONOR THE AGREEMENT they had made. I added that with the retail business in the poor shape it is in, it was not a good idea to sarcastic to his dissatisfied customer. He offered me a $50 sears gift card for my inconvenience and added that they had a 10% sale going on!
What the man did not appear to understand was that because of this I will not shop at Sears again. I would strongly urge others not to shop at Sears as well. It is rather sad that when our economy and the retail industry in particular is suffering, that company can treat customers in this manner!