Wal-Mart Complaint - Contact Lens "Fitting" Fee Rip Off
CHELAN, WASHINGTON -- After having an eye exam with her regular ophthalmologist my daughter (and I) returned to Wal-Mart to obtain contact lenses even though the prescription remained the same and our doctor said that the fit was fine. I was told we would need a refitting exam ($49) even though I'd already paid for an eye exam with our regular eye doctor, which isn't cheap. I reluctantly scheduled after contacting my ophthalmologist who stated that state law requires fittings every year even though the prescription was the same and our eye doctor stated to tell them that the fit was fine to try to get out of this stupid fee because he checked her eye health and so forth.
So... today we had the appointment and both my daughter and I ended up in tears because we KNEW THEY WERE TRYING TO RIP US OFF...
Wal-Mart's ophthalmologist proceeded to either attempt to change my daughter's prescription or else his machine was miscalibrated, because her current prescription suddenly didn't work according to his "machine" and he wrote her a new prescription that would have to be special ordered. My daughter stated that the prescription he "dialed in" to the machine wasn't even close to what she used and she couldn't see when it had previously worked at our regular eye doctor's office. I'm certain a special order would be more expensive than the contacts she wears which are just fine, and as well, he fitted her with the "new prescription" which was way too strong and as noted, incorrect.
She wore them in the store and was extremely uncomfortable, stating that they were like putting on someone's glasses with a different prescription than yours.
I felt this was a blatant attempt to "rip off" my daughter, as I let her be examined on her own while I waited. As well, since the lenses had to be "special ordered" this would also be much more expensive than the lenses she currently uses, and has used for two years, which are FINE according to our regular eye doctor, and she already obtained a pair of eye glasses with this prescription for the times she can not wear contacts.
I refused to order the new contacts, and contacted Shopko and explained what Wal-Mart was attempting to do, and they stated that all I needed was a prescription from my eye doctor and they would be able to fill the prescription and I would not have to be charged for another fitting fee.
All I can say is that I will warn EVERYONE to not use Wal-Mart's services, even if the contact lenses are less expensive. I would rather pay more for better service and not be given a revised prescription just so Wal-Mart can make some more money to special order the wrong prescription.
Previously I'd had a good experience with Wal-Mart when we first obtained contacts for my daughter, but something has gone horribly wrong with this company.