Rocky Mountain Diner Complaint - Food Was Okay, But Non English Speaking Busser With Attitude
DENVER, COLORADO -- Okay yes convenient, I realize they have fairly good reviews on here, so I am just going to relate what happened to myself and a friend today and let people draw their own conclusions.
Waitress was "officially polite", if you know what I mean. Said all the right things, just conveyed somehow behind it she really didn't want to be there. Fair enough yes some customers suck, and retail has long days.
The food tasted decent.
The objectionable part was the bus server. I generally have no problem with non-English speaking help as long as they are friendly, smile and are trying. This woman wasn't. Right as I leaned over my plate to deal with a rib half in my mouth, she barreled her hand through and snatched away my spare rib plate on the far side of me without asking or letting me at least lean back first, or asking me if I needed it. Really kind of shocked me. And she was gone before I could say anything. This also really offended my friend, so she called a waitress to complain, we thought that would be the end of it.
Then ***** does the same thing to my friend after supposedly being asked not to.
This time we called over the manager with the really bad hair dye job (get the roots done again honey) and let her know about it. My friend was polite but firm, doing all the talking UNTIL manager-ette says "She doesn't speak English, and you don't need to go there".
Well, if she didn't want that to be an issue, she shouldn't have brought it up and then told us not to talk about it. I think it's wonderful people of all sizes, shapes, colors, languages and flavors are here, but there is one area where I'm sorry, you have to do and know a little more. When you handle other people's food, and you are in proximity with them, no you should not have that job if you can't speak their language. Period. And even if you do speak the same language, you should try at least to communicate when you are taking away plates. That is a basic of any wait staff, period. A GOOD manager knows that.
For the manager, who to be fair, said she would address it (whatever that means) make a racial thing out of it where there was none just to try and make us feel bad for complaining is unbelievable.
So I asked her then and I"m asking her now in this review. What are you doing hiring people who are not qualified to work with customers and don't speak the customer's language and putting them in that position?
Just because she is a manager doesn't mean she should be.
Not everyone who doesn't speak English in a restaurant got here last week and just got a job. And gee, some people actually try to learn the language BEFORE they get here - that's a thought! I mean, I would certainly take a French course before trying to go to work in Paris, wouldn't you? And don't try to tell me there aren't people in Mexico or her neighborhood here in Denver that don't teach English.
Listen, when you hire employees dealing with customers, that is not like doing inventory, sweeping the floor or cooking in the back. They need to know, speak and understand English here. If you care about them and want them to do well, you don't put them in those situations if they don't.
The restaurant clearly has served some other good meals as per the reviews, but this is a basic. If this is the kind of management they have, they are slipping, don't waste your time. The best cooked meal in the world is worthless if you are just shoved around by wait staff that can't or won't respond or listen to you.