All Companies Informative - To Every Customer In Existence...Ever
EVERYWHERE -- To Every Customer in Existence...ever,
I feel there is an issue that has long now needed to be addressed. What is customer service?
Well, as someone who has worked numerous retail jobs over the span of years, and has also been a consumer at many different points, I feel I have a wonderful grasp on just what exactly customer service is.
Customer service is the act of making available all necessary information and products to a customer in a polite and efficient manner. Whether this means offering a pamphlet where the fine print is clearly written out, or pointing a customer in the right direction, or taking in politely offered constructive/positive feedback, or even suggesting items/services that an employee thinks might benefit a customer, customer service is an important service that any business offer.
Customer service does not entail that an employee must do everything to placate a customer. It seems these days people expect employees to do everything from give them free stuff against store policy to read their minds in order to make them happy. Then individuals get upset when they aren't treated like the all powerful rulers of the universe and mini-mart.
As a consumer, when I walk into a business, whether it's DDs discounts or a hospital, I always approach employees with respect, politeness, and nothing but human expectations. There are other people who need to be helped as well, and to add on to that, I can't even begin to contemplate everything that is going into the process of serving me. For example, upon going into an emergency room while having a miscarriage, I (as calmly as I could, the pain was pretty bad) went to the counter, waited my turn in line, filled out the necessary paperwork and answered questions, then asked for some Tylenol. There were over twenty other people in there, at least one with a stab wound, and at least two small children with oddly bent limbs. I waited for eight hours before I saw a doctor. Why did I not throw a conniption fit? Because I realized I was not the only person in pain, and that doctors, nurses and other medical staff were working their hardest to make sure everyone was cared for. I lost my baby, but by golly, I'm still alive, and I can still have one when the time comes that I so choose to have one.
As a retail employee, I see endless amounts of people coming into the various places I have worked demanding ridiculous things. People who try to barter, and haggle at chain stores. People who want us to ignore policy and are upset when we state that not only they, but we as well must follow the rules. People who get upset when they must wait their turn. Has the world been overrun by spoiled children in adults bodies? It becomes easy for me to imagine full grown men pouting as they wait in line, then falling to the floor kicking and screaming when the person in front of them asks for bags for their twenty something purchases. There is not enough room in the UNIVERSE for people like this. The saddest part, though, is that even though these people will come and scream in our faces, we still have to stand there and smile and continue to offer them good service that we know THEY WON'T ACCEPT, lest we lose our minimum wage job.
I am a sales woman, and I am very good at what I do. I am the second youngest employee where I work, and am making the most out of all of them because I put effort into what I am asked to do. I have never offered anything to anyone that I did not think would benefit them. Yes, this includes all of the people on here who I have offered a tongue-lashing. I do not purposefully offer people crappy things for the purpose of sucking them dry of cash, and/or annoying them. I do my best to satisfy my customers and provide them with everything they need, and my relationships with my customers (and yes, there are some who come back simply because they enjoy the excellent customer service I offer) is purely symbiotic.
All this to say, consumers these days need to come to the realization that customer service does not mean rolling out the red carpet and bending over backwards for you, while you scream at us and call us names. Customer service involves nothing more than respectful interaction between two human beings.