American Airlines Complaint - Stolen/Lost Luggage
DALLAS, TEXAS -- 12 March 2009, I traveled from Washington, DC (Regan) to Dallas/Fort Worth, TX on American Airlines w/ one checked baggage. Upon my arrival to Dallas Baggage Claim, my checked luggage did not arrive. I was told that it would arrive the next morning and received a Claim No. to refer to. I was also told that it would come on the next flight but to my discuss that pan out not to be true. Needless to say, I spent my entire vacation in pain and agony because each day I received bad news that my luggage had not arrived. I along with a good friend went back and forth to the airport to do a personal search, talk with the employees, etc, etc but still ended-up empty handed. I spoke several times with the airport baggage personnel over phone and they assured me it would probably turn-up or it could have been mis-routed but they would do all they could to locate it.
I asked several employees do they think it was a possibility that my luggage was stolen and they assured me that was very far-fetched because people just want they luggage. Well, upon my return to DC, I went back to DC Baggage Claim to inquire and to look around but still came up empty-handed. I must had spoken with 20-30 people at AA and some were very smog and must have received several different excuses and probabilities. I started to do a little research on my own simply because I had a lot of valuable in my luggage and this situation has caused me many sleepless nights and tears. Let me say this before I go any further, AA have no Check and Balancing system so they say.
They do not scan your luggage once they receive it from TSA. They rely totally upon individuals to look at your tag and then place it on the corresponding carousel. Also, after doing intensified research, I found that the Airlines has had a great deal of thieves going on not only with the Airlines but also with TSA. Now, I was told that the percentage of thieves was little to none-They "lied" and they continue to lie. I went back and forth to Regan National just to take a look at their baggage claim area. This is what I noted. Baggage that comes off the carousel waiting on it "rightful" owner is stacked near the claim area and anyone and anybody can just walked and take whatever they like.
Their is no-one standing by to check claim tickets but you have several agents sitting at a desk in the claim area for the most part doing nothing when in all actuality they could be standing and making sure people are being honest about luggage. Also, I found out that a thief was caught at the Dallas/Fort Worth Airport who had be stealing luggage for 1-2 years from the baggage claim area with no questions asked. He just happen to get caught. This rogue was taking 2-3 bags at a time. The amount of baggage that is lost or stolen is just absurd. I'm finding there are a lot people like myself that has been victimized and it's just so painful and unbearable and the airlines don't care and they just "lie". It's just unfair. The airlines charge a lot of outrageous prices, they search you, they charge you extra for bags but they can't protect your luggage. It just doesn't make any sense. I think some of this nonsense can be eliminated firstly by: If TSA suspects your bag, you should be able to watch them go thru it and then seal it back up and if at all possible be able to give your baggage to the handlers or better yet put cameras in the area.
Also, the airport need to re-install the system where at least two individuals are placed in claims area to check your baggage claim ticket before you are allow to take it out-no questions asked. This would create a few more jobs for individuals. Secondly, I feel that these airlines need to be held more accountable for this lost luggage nonsense and if they can't do a better job of this-then some law suits need go into action=RIGHT AWAY. I would be the first to raise my hand to assist.
There are a bunch of thieves working for the airlines. It's a racket
Damage Resulting = This has caused me many, many sleepless night, crying spells, grief, stress and pain. I lost over 18,000 worth of items and it's just gone-just like that and they don't care.
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