Travelocity Complaint - Never Trust A Company That Doesn't Have A Customer Complaints Dept
I picked up my emails... 4 hours before departing from Sydney to the Uk by Malaysia Airlines (to attend my Mother's funeral). Amongst the emails was a notice from Travelocity (now nicknamed Attrocity!) saying that my reservation was cancelled due to 'non validation'. Assuming that non validation meant that the transfer of funds from a flight booked in Sydney, paid to a US company from a bank account in the UK could be to blame I blasphemed the bank and tried to rebook the ticket. I phoned Malaysia air.. no problem they would keep my seat open for one hour.... 45 minutes later talking to Travelocity in the US (or was it Telephone workers in Bangladesh) I had the same rhetoric.. no, we can't undo a reservation that was cancelled ... you need to book another ticket online (despite me pointing out that this would show all seats booked and would ignore my 'saved' seat sitting there reserved by Malaysian airlines.. and finally... I have to pay for this ticket with Malaysia airlines.. despite Malaysian airlines advising me that I had to pay for it from the original people I booked with.
I write this now.... the flight has flown, I have missed my Mother's funeral, and after all this.. I find that Travelocity has successfully deducted the $1888 for the cost of the ticket.. That they have advised me after another long phone call, interminable waiting jingles and chasms of silence that it will take me 30 days to be reimbursed.....
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