Cingular Wireless Complaint - Double Billing, Disconnect, Lost my number
NEW YORK -- I tried to port my service to Cingular in December via their website. Nothing happened. I then called in January and the port was successful. I used the service January-March 22. I received multiple bills monthly and paid each one thinking only that the cost was higher than quoted. As my dog was dying, I had other things on my mind. On March 22 my service was terminated due to non-payment. In a 3 hour call with a very good customer service rep it was determined that Cingular created two accounts, and posted the payments that they admit I received to the one account that I was aware of, but connected my phone line to the other account. Thus, when they terminated my service, they also lost my phone number. More than a week, and several phone calls later, there has been no progress. I call, I speak with a port department manager, and nothing happens. I have no phone service at all as I do not have a land line. I may never get my number back.
However, a friend who has also had trouble with Cingular made a very good suggestion. FILE A COMPLAINT WITH THE FCC. It's easy. www.fcc.gov has the complaint forms required. Apparently, they are fined for these complaints. Don't just get mad -- get even!