Office Depot Inc Complaint - Return Policy
MAPLE GROVE, MINNESOTA -- I recently purchased a Canon SD100 camera from the Office Depot for my wife’s birthday. I had purchased the camera on March 12th, three weeks prior to her birthday, because it was on sale and I was not aware of the 14 day return policy at that time. My wife ended up receiving another camera for her birthday which she has opened and used so it is no longer returnable. I tried to return the camera I bought from Office Depot and was told that I could not return it because it was purchased more than 14 days ago. I asked if an exception could be made explaining it was a gift and that it was purchased two weeks prior to her actual birthday because it was on sale and was told there was nothing that could be done. I then contacted customer service via the internet and explained my situation. Talking to the Customer Service Representative was frustrating for the fact that no matter what I said, his only response was you have passed the 14 days and there is nothing we can do.
The camera is a currently stocked item which sells for $179 and was purchased on sale for $129. Office Depot had nothing to lose and possibly $50 to gain by making an exception to the return policy and has lost at least one customer for their lack of consideration. I am well aware of return policies and that exceptions can be made, it’s called good customer service, something in my opinion the Office Depot falls well short of.