Big Lots Informative - FYI - Refunds
I am a Big Lots CSS. I work in customer service. And would just like to express a little something off the record, (outside of work). I notice there are a lot of complaints toward refunds. One of the complaints I read was about not being able to get a refund without a receipt. The reason for that is not because we think you stole the merchandise, although that is a common problem, but because our registers will no longer let us complete a refund or even exchange without scanning the barcode on the original receipt. I don't know if all Biglots are the same, but all the stores in my region are doing this. The systems will update little by little, right now, the receipts automatically expire and will be of no good use after 30 days of the purchase date. Basically, we need a receipt to scan in order to process the refund through our system to update inventory. Not because we think your a thief. Also, when customers say they got it as a gift... We cannot accept those type of refunds either because we do offer gift receipts on all purchases.
And on another note... From what I hear... Biglots will no longer be sending the weekly ad through the newspaper or postal mail. Therefore we are encouraging customers to join our buzz club. Its an online club where members receive the ad 2 days prior to the release date, also if you save your receipts of 20 dollars or more you will be able to earn coupons up to 30% off. Go to Biglots.com and join!!! :) And like I stated before.. I'm not entirely sure if this is for all big lots stores. So find out first!