Hewlett-Packard Company Complaint - Total Waste Of Money
NORTH EAST, PENNSYLVANIA -- I purchased my laptop from Circuit City in August of 2007. It is not even two years old yet and it is not working. From the time I got my computer I have had problems. It froze all of the time and the worst problem was it ran hot. I called HP and they wanted to trouble shoot the problem over the phone. How can you trouble a hot computer? Who knows. Anyway, about 3 months ago, (it would have been a year and a half old) the adaptor has been so hot that it burned my hand. I unplugged it and let it cool down and then had to turn it on to retrieve a paper. It started to smoke. I called HP and asked them how much it would cost to relair it and they ran my through the spiel about getting my name and information. I told them that I did not have a warranty up front and after they looked it up. they said YOU DON'T HAVE A WARRANTY. Duh! I told them that. They told me that since it was a hardware problem and was not my fault they may be able to have it sent in free of cost to repair it, gave me a case number, and sent me to tech support. I gave him my case number and then had to go through all of the same information that I did before.
I thought a case number was for speed and accuracy but I guess they do not know how to read or something. As with the previous person I told him that I did not have a warranty which he then told me again you don't have a warranty. We discussed what the previous person told me and then told be I HAD to buy a warranty. All I wanted to know was how much it would cost or the price range. He couldn't even tell me that because he claimed I had to have a warranty. I hung up the phone.
I finally got a quote from online and it was going to cost $400 to have it fixed. I made the decision to buy a new computer and a dell as I have not had problems with them before. I will NEVER buy another HP computer again.