DirectStarTV / DirectTV Complaint - Misleading Advertising And Unethical Business Practices
In 12/08 I ordered the $39.99/mo. for 12 months Plus DVR package advertised on the DirectStarTV website. I called the specified phone number and specifically asked if there were any additional charges for the 12 months and I was told "no". The service was installed and worked fine. However, I received my first bill I discovered that $67.07, not $39.99, had been charged to my credit card. I immediately called DirectTV (from whom the invoice was sent) and was told that my "rebates" would not take effect for 4-8 weeks and until then I would pay the "regular price". Since neither the sales reps or the website mentioned any delay in paying the $39.99 price, any mention of $67.07, or any rebates being contingent upon the offered pricing, I said I wanted to cancel service. The DTV customer representative said if I cancelled, I would be charged a $400 cancellation fee which I said I would not pay; he then said if I did not pay it would be submitted to a collection agency.
I immediately called my credit card company to cancel my card number and place the unauthorized $67.07 in dispute. The amount was awarded to me when I mailed them copy of the Internet offer and explanation. I did pay DSTV/DTV for the days I used their service prorated at the $39.99 price I had agreed to and returned their equipment.
I have filed complaints with the Better Business Bureau in North Carolina (DSTV) and California (DTV) (www.bbb.org) and State Attorney General (www.naag.org). In searching Internet consumer sites I have found that my experience is not an isolated incident.
Because of my BBB complaint I have been contacted by DSTV Customer Service and they are working to rectify the situation.