Bryn-Alan Studios, Tampa, FL Complaint - Failed To Honor Contract

Review by givesalot2001 on 2009-04-13
TAMPA, FLORIDA -- Bryn-alan Studios, Inc.
606 W Kennedy Blvd
Tampa FL 33606-1413

Problem Date: Feb 20, 2009 Purchase Date: Feb 20, 2009, I ordered the Memories Packet online for my son's graduation pictures on Feb 18, 2009. I paid the $55.00 and received an email confirmation of the order. The packet included (1) 8X10, (2) 5X7, (8) personalized wallets, (12) Thank you Cards and (12) Celebration cards. I received only (2) 5X7 and (4) non-personalized wallets. I have emailed, faxed and called this company numerous times since Feb 20, 2009. I have been told several times that my order will be mailed to me and then I will call back when I did not receive the order only to be told again that my order will be shipped to me.

Today, I was told that they sent six photos, same packet originally sent, to the school address and I still do not have the Memories Packet!!!
Comments:2 Replies - Latest reply on 2009-05-22
Posted by Soaring Consumer on 2009-04-13:
So this was a photography event hosted by the school? Take it to the attention of the school staff - since they were the ones to contract with this company for school photos, they are the ones that need to deal with this.
Posted by Ex BA employee on 2009-05-22:
This company is no longer Bryn Alan your actual complaint is with Lifetouch who bought Bryn Alan and took over all existing work Bryn Alan had at the time of purchase.

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