Air Canada Complaint - Air Canada - Very Poor Customer Service
PORTLAND-VANCOUVER-LONDON HEATHROW, OREGON -- For of all I am British, live in America and my natural disposition is not one who usually moans about anything, so I hope that will make this complaint ever more surprising to those reading this.
Also I usually fly economy class domestically within the US but as I also have to fly between the West Coast (Portland, OR) to London, UK I usually fly United Business Class on those occasions.
In fact I have always liked flying United Business Class and in fact recently made the wrong decision in deciding to fly Air Canada Business Class instead.
My reason for this was simply because I thought flying from Portland (PDX) to Vancouver and then onto London would save me about 2 hrs from my normal route on United via San Francisco.
My flight from Vancouver to London Business Class was dreadful - firstly the in flight entertainment did not work at all on the flight. For a journey of 9 hrs or so that is totally unacceptable for Business Class, when you are paying nearly $4,000 for a ticket....
Also sitting in front of me was a Air Canada employee, while I did not speak to her I gathered she must have been involved in Air Canada training.
In fact the flight crew seem more interested in chatting with her than actually doing their job and serving customers.
The return flight was also awful, the food service was curtailed apparently because of turbulence, which was a rather lame excuse considering that only lasted 5 mins.
Again the entertainment system did not work for 90% of the flight.
Also the food was not to the standard I had encountered on flying United - and I certainly won't ever fly Air Canada again.
To try and calm passengers they then have the audacity offer you a small number of air miles or credits towards future travel.
That tells you they don't value your custom - because they are not actually willing to give you a cash refund for whole or part, because they know you won't fly Air Canada again!!!
Any compensation should be tangible, not something that links you in or makes you required to fly Air Canada...
I would say that in particular, if you happen to be a Business Class traveller and were considering Air Canada due to route change, or such like, don't do it.. Its not worth it, long trips are stressful in themselves, letting alone having to deal with the very very poor quality that Air Canada provides.
Richard de Rothschild