Priceline.com Complaint - Negotiate Your Price ??
To whom it may concern:
I had just made a phone call to 1-888-837-3774 and spoke to a gentleman about my situation and all I received was "due to our purchase agreement" there is nothing I can do. I asked to speak to someone else and then I spoke with James Employee #1319043 with Customer Relations and he told me the same thing, which I'm sure he was reading things off from a card just like the first gentleman. Here is the situation and it surprises me that a Company would not even check to see if there was anything they could do further for their customer.
I had told them that it was the first time I was using Priceline "Negotiator" and I had placed a bid for 3 airline tickets, 1 hotel and 1 car rental. Well, the airline tickets got denied, the hotel got denied but the car rental did not and was accepted. AND in order for you to find out if your offer would be accepted or not one would have to give their credit card information to even see if your bid would be accepted or not. Mind you, once again, this is the very first time I had used Priceline.
Since I live in Florida and I wanted to get to Reno for my daughter's High School Graduation I had submitted a 2nd bid for both airline and hotel. Which, once again they were both denied. Now I was able to find tickets flying from West Palm Beach, Florida to Sacrament, CA. that is approximately 2 hours away from my original destination, Reno, and were only 25 dollars more per airline ticket than what my highest bid on Priceline was. How ironic.. I had asked and requested that I would like to pick up the car I rented at Sacramento instead of Reno because that is where I have to fly into now. Repeatedly both gentlemen both stated that there was absolutely nothing they could do for me without even checking. They would only say that it is a purchase agreement and that was basically it. Oh, the did say how much I saved on the car rental but I had rebutted by saying, I did not save that much if now I have to rent a car to go get my car then once I have that car I have to drop that one off and rent another to get to the airport. That is some BIG savings, huh?
The first gentleman did say that there were exceptions if there was an emergency or something to that affect. I stated to him that this was an emergency to me and I feel since the way Priceline practices what they do. Such as giving the credit card number first then wait and see if you get approved instead of putting in your bid, accepting the terms then paying for it which left me with a car rental only with no flight tickets and no hotel reservations. Since this is the case, plus the first time every using Priceline and due to my daughter who was basically kidnapped and I haven't seen in 14 years due to this and when I finally found her, I wanted to see her graduate High School, all that Priceline could say to me over the phone is "Sorry." Well, I'm going to say that if Priceline does not change the car pick up and drop and/or compensate myself in any type of way due to the somewhat confusing way and how they conduct business then I will say that Priceline is Sorry and I will be writing this same letter to Corporate Offices of Priceline and I am sure that I will never - never use Priceline again and I am sure that I will tell everyone I know to never use Priceline because they will not be willing to work with their customers in no way, shape or form.
If your response to this email / letter is that "That's why we posted our agreement, etc." Then I will definitely know that Priceline is not a Company for myself and all my friends to never - ever use. If you are willing to help then I would be extremely humble and express my appreciation to your Company and everyone I know. All I want to do is to pick up / drop off the car I had already rented from Reno to Sacramento. That is it! The dates, the times, the car all stay the same but No One Cares! Do You?
Please respond to my request as soon as possible. The car rental is from 6/3/09 to 6/8/09. Dates that are well enough in advance that something could be done!
I WILL BE CONTACTING THIS ADDRESS ALSO.
800 Connecticut Avenue
Norwalk, CT 06854