Cookeville Nissan Complaint - Extended Warranty Cost

Review by SORRY ROTTON COPPER on 2009-04-14
COOKEVILLE, TENNESSEE -- I take my car which I have an extended warranty on for 100,000 miles, and I wanted to get it serviced, oil change the regular thing I do every three thousand miles, OK I am waiting on my car, and the service manager comes out and tells me that my 30,000 mile service is due, he also shows me two service plans to choose from, one was like $200.00 and something dollars which was their dealership service plan, and the other was like $500.00 and 50 dollars and he said that since I have the extended warranty on my car I had to take that one and if I didn't take it my extended warranty would be void. He told me that he didn't know about it and had not been doing it this way until just of late, and he was just informed by Nissan Corp. that this was a must. I have never heard of this before and the other car companies I have dealt with had never told me this before either and never forced me too do this in order to keep my extended warranty in effect. I went ahead and took the $550.00 service plan but I feel like I got ripped off, if you look at the work they did then you would see that some of the work did not need to be done, the first service plan which cost much less would have basically been just as good.

They also say I must every thirty thousand miles have this kind of service done on my car, and each time the price is at least 550.00 dollars. I been told that they can't void my extended warranty as long as I keep my car serviced and have records to prove the work done. I need to know the truth about this. I have bought three vehicles from this company in the past and have been happy with the vehicles and service but this will not work for me if I am going to have to keep paying high dollar to do business with them.

I have no complaint against the work or the service I have gotten from this dealership but I don't like been forced to spend money that I was never advised from them that I would have to in order to keep my extended warranty for my car.
Comments:1 Replies - Latest reply on 2009-04-14
Posted by Soaring Consumer on 2009-04-14:
Don't take it back to that dealership ever again.

I think this whole thing you went through was extortion, and their intention was to force you to pay for things you don't need and if you didn't comply, they would fraudulently void your warranty by falsely reporting a missed service interval or an after-market part installation.

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