Citibank N A Complaint - How Long Does It Take To Get Your Over Payment Back
SAN CARLOS, CALIFORNIA -- Dear card carries,
Please allow me to voice a concern with the Citi premier card. I had over paid this account on line by approximately 1500 dollars as I owed it to another Citi card. After realizing my mistake I asked for my money to be refunded. I was told that it takes 30 days to get a refund. At the completion of the second billing cycle I still had not received my cash. I got defensive attitudes from Reps once I began my inquiry.
After discussing with my wife we decided to spend it off the card and when I did I spent more then I had by 196 dollars. I sent the payment in to not be late and have my card at zero balance. Citi was at that time (90 days later) approved my credit for the original 1500 but noticed that I used some so then put a credit on my account, but never gave me back the money. Today 90 days plus I still have no funds back and I owe the amount that they credited back. When I called again the Citi representative told me that she didn’t appreciate that I didn’t think her service was a quality one where I immediately explained that I thought she was grand and I wasn’t killing the messenger but I was disappointed with the process of taking more then 90 days to refund my money back. Be careful as each representative givers you what I believe they think is good data but it never turns out and then Citi reps start to get uncomfortable and just try to get you off the phone.
I now take on this mission to let people know what type of practices are being used at Citi, the company that took funds from the US gov to stay afloat. Is this right? Is anyone else had this type of experience and maybe found a resolution? Please help me get my money back!