Samsung Electronics Co., Ltd. Compliment - Samsung Has Taken Very Good Care Of This Repeat Customer
KENDALLVILLE, INDIANA -- Purchased TV at HHgregg in Ft. Wayne,Indiana on December of 2006.They offered me an extended warranty (service agreement) for about $450 and I declined because of the high cost. The TV started shutting off on it's own right out of the 12 month factory warranty period.
Contacted Samsung and they immediately resolved the issue for me (out of warranty mind you) with no out of pocket expense being incurred by me. They sent a service tech to my home and replaced the part that was causing the issue.
They even offered to provide me with a six month warranty to cover the parts and labor in case I had the same issue again.(I accepted)
A few weeks ago I started having an issue with spots appearing on the screen and can only explain it as looking like stars in the sky but only on my what used to be beautiful 1080p screen. I called Samsung and they informed me that my warranty had long been expired but offered to have someone higher up the food chain look at my complaint and call me within a week to let me know their final verdict. A few days labor Samsung called to let me know that they had decided to offer to pay for any parts needed to repair my three year old television. They set up the service for me (in home) and I paid a labor fee of $250 for the repair. I thought it was a little pricey to get the DLP fixed until the service man told my wife that the parts cost over $800 and it included a new bulb that cost $200 or more itself. I am watching Discovery HD now on my 1080p DLP and it is amazing.
I am very happy with Samsung and just purchased a 46" 1080p Samsung LCD to hang in my front room and I will not buy any brand other than Samsung because they have gone out of their way to make this consumer happy. I am getting ready to buy a couple of their Blu-Ray players to hook up to my two great Samsung TV's !!!!!