Conn's Appliances Complaint - Warranty - Servicing Customer
SAN ANTONIO / RIO GRANDE VALLEY, TEXAS -- I work for Conns as a electronic tech my manager told me I couldn't not tell the truth for some customers and it was getting out of hand. The two store manager and service center manager dept. have a very bad attitude toward helping any customer when their TV broken down and no nobody at the store or service center would take care of any customers cause they where on commission and to a make extra buck on offering a extended warranty to any customer they could convinced if they needed that service. I as a technician was instructed by my customer service manager not talk to anybody at the store and not to help any elderly and anybody else that still had not a expired warranty on any TV. When the TV just broken days on arrival. When customer read policy on front of me and I explain to me about of warranty that I could replace their TV’s and I explain that was not my job to decide, they needed to talk to any managers about the warranty and I was instructed by my manager to repaired their TV. Customer responsibilities was to talk any manager of any stores or service center from conn's appliances because it was not up to me to decide if I could replace their TV’s that was still under warranty. It was the service manager job to decide.
I felt sad that I that couldn't answer their questions when the TV’s broke down before the warranty expire. My manager told me I had to order parts even if the TV broke down and was still under warranty and knew I could be replace or exchange it for a new one. It’s was a constant battling to helping the customer, but my conscience was not helping that the customer was paying my bills and putting food on my table too. But I had to make a choice a do the right thing "maybe", let me get myself fired and apply for unemployment because if I quit I won’t get any help.
One thing I learn they are mean and slow on not being responsible on taking care of their customers and they already knew I was using used parts by a another tech that where defective and not working and sending the parts never on time to fix their TV’s and they blame the tech for the parts never getting in time to take care of the customer. They are wrong!!!