Cannons Gym Complaint - Rubbish Gym Membership/Customer Service

Review by danhague on 2009-04-15
WORCESTER -- Gym not too bad until you have a complaint or need to cancel your membership. After 18 months membership my wife cancelled our membership as she was told that the contract had expired and would need to be renewed or cancelled, 3 months later the money was still being taken out of our account so we contacted the gym to be told that there was no record and we would have to go through the whole process again. We then received a demand for the payment of February as the cancellation was not received till 8 January I tried to speak to the General Manager, he would not take or return my calls so I wrote to the chief Executive. Although his PA acknowledged receipt of my letter no response came and in the meantime Cannons passed our details on to a debt collector.

As I didn't want a CCJ I paid the full amount but asked for the free mp3 players we had been promised when we joined the gym, I was accused of lying and told there was never such an offer, I have reported them to report them to trading standards and would urge you to do exactly the same as I can see all of the other poor reviews for these people.
Comments:1 Replies - Latest reply on 2009-04-15
Posted by Anonymous on 2009-04-15:
Getting out of a gym contract is about as easy as selling a time share. If people quit joining, the gyms would improve their service. One of the hardest hit businesses in this recession has been private gyms. I imagine they're trying to hold on to any revenue by all means fair and unfair. Good review.

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