General Motors Complaint - Cheated Again! - Chevy Trailblazer Idler Bearing Went Down
VANSANT, VIRGINIA -- I love my Trail Blazer. The truck was never handled roughly, kept clean. My husband died 4 years ago leaving me to raise our 5year old son, alone. I was in need of a dependable ride. I had an old blazer and was crazy about it, the poor thing was eat up with miles, and it was time to trade. I shopped around mostly looking for a dealer that I trusted and one that would stand behind his/her word. I ended up at Morgan McClure Chevrolet Pontiac GMC. Castlewood, Virginia. They were very respectful, bending over backward to satisfy my needs in a vehicle. The money I paid down on this Blazer was saved over several years, pennies make dollars and sometimes those pennies were all I had to make ends meet. Getting along in this life lesson I signed a contract had the Blazer financed by my band.
I was told and I even wrote this down in my check book, after the initial 3 years or 30,000 miles my Blazer would have a 5year or 50,000 on the power train which was explained to me was all the expensive parts, motor, transmission, axles, as the salesman boasted GM was getting serious in protecting their customers knowing that repeat buying was a tradition they wanted to maintain. With this in mind I felt good about taking my truck in to have it repaired, I knew it was either a idler bearing or a alternator bearing. Sure enough it was the Idler. The mechanic was told that I thought the truck was still under warranty. He said he would check on that, he than turned to my friend and asked in a very rude manner, "Do you want the thing fixed". My friend told him that was why he brought it there. The mechanic never did come back and tell my friend if the truck was still under warranty there for we just assumed it would be take care. Keep this in mind, we could have taken it to one of several mechanics my son a talented mechanic would have fixed the truck free of charge. Bottom line the mechanic never came back to tell my friend anything and my friend assumed every thing was covered.
I did have several things done like an oil change that they promised me, they kept their word about the oil change being free. A new inspection sticker, tires rotated, the weather stripping fixed on both back doors. You could have knocked my friend over with a feather when they told him the final amount. $129.91 You see I have lupus and Ulcerative Colitis. I depend on my circle of friends a great deal. That was the reasons for buying the TrailBlazer, it has plenty of room, heated seats, very comfortable. The truck is beautiful. When my friend told me the price of this I nearly fainted. This amount really set me back I had didn't have that much money so in reality I have to let either my bills go this month or not get my medicine. I will probably not get my meds. I can't let my son live in a house without water and electric. Believe me I don't want your pity I want you to keep your word, I would have saved to get the extended warranty had I even thought that this would happen. This set me back several months with my finances. When my friend got home and we talked about about what had happened, he feared I would blame him, but I blame myself for being taken in and not asking enough questions, I contacted Morgan McClure and spoke to the service manager, he just couldn't understand what all the fuss was about.
By this time my emotions were all over the board and my head felt like it was going to explode. I had planned after getting my Blazer paid off I was going to order me a new Camaro, my late husband bought me three new ones for my birthdays. Now I don't feel like I can trust any of the dealers around here. So here I am please resolve this matter, I feel like I was cheated and just because I was a woman who had to depend on a friend to take the Blazer in I feel like I was not given the respect most men enjoy at the car dealership. All the mechanic had to do was tell my friend that the truck was not under warranty and he would have left and gone to my son and had the truck fixed all I would have been out would have been the part. My health make me vulnerable as well as my size, I'm short, not very big and most men tend to talk over my head or treat me like "a poor little dumb kid". All I want is to be treated with the respect I show each of them.
I want my money back and I also want the t-shirts five of them and five baseball caps that my son was promised, he looked each and every day for months for those things to arrive. My heart just cried for my baby, and to think he didn't ask the dealer for anything the dealer showed him these things. The dealer/salesman took this upon himself and then he broke a little boy's heart. Thank you for allowing me to vent and get this off my chest and out of my brain. I love the looks of the Chevy's but after this incident Ford is looking awfully good.