Wal-Mart Complaint - Refuses To Honor Stated Warranty For Almost 2 Years
WAREHAM -- Walmart and Sanyo have both refused to honor the warranty that came with my TV.
I was given a 42" HD Plasma TV for Christmas 2006 -from my brother. Price -Sticker on TV $2994.00. The TV stopped working correctly around 8 months after the purchase date 12,21,2006. I called Sanyo and was told the TV was in warranty and that I should return it to Walmart.
I returned the TV to Walmart and produced the sales slip that was dated and I was turned away twice by the manager at the Wareham store. I was told to call Sanyo for service. The manager at the store printed out Walmarts return policy which stated that I was entitled to a new replacement TV. I then called Sanyo for service. Which they refused to provide.
Sanyo for all 0f 2008 denied that the TV was even manufactured by them and in 2009 when I threatened them and sent letters to their presidents containing documented proof and records of my ordeal-they admitted that the TV is a Sanyo and was sold by Walmart.
Both companies still have refused to honor the warranty that came with the TV and cannot decide who should replace it. They both have agreed that I have produced proof that I was at the store and the TV was sold by Walmart and that I should have been given a replacement but they continually offer me things that are less than what is stated in the warranty the warranty states specifically that they will exchange the TV "By over the counter exchange". I was told by Sanyo I should have been given a comparable TV the same or better than what I had when I returned it.
I simply want what the warranty states nothing less and nothing more. Two weeks ago Walmart called agreed to fix the TV at no cost to me so I returned it to the store. I was called the other day and I was told the TV could not be fixed as parts are not available. They are now again offering me something else than a new replacement TV as the warranty states.
I have most records of conversations. names etc of who I have talked with since 2007.