Defy Supply Informative - Low Price Not Worth The Stress
My husband and I ordered a section from this company on October 28 of 2008 (Last Year) and we have not received the right one yet and it is April 2009. The company has low prices but you never get what you ordered. The first sofa was not the sofa we order, the second broke during shipment, the third was delivered in the wrong color again and fabric and the forth was suppose to be shipped to us by March 15th 2009 and then it changed to April 13th 2009. It is know April 16th and still no sofa. No word from the company, no word from the delivery company. The company basically put this off on the delivery company which happens to be a very badly delivery company. They have not checked to see if I have got the sofa or even checked that the delivery company has been doing their job right. They basically wrote an email thanking me for buy a product that I never got. I called the delivery company and they said the delivery date is only an estimate and they could not tell me when my sofa would be delivered. They mention it would be in my state by April 11th. It was not. It was still in Plainfield IN, where it had been for about a week and a half as far as I can tell from the tracking.
I finally received my sofa on April 24th. We found out the white glove service does not include installing the legs. My husband and I had to drill all the legs in ourselves. Not easy when the drill holes did not align with the metal. After recalling the swatch picture of my order I found the color was not right again. It was not black, it was a bluish gray. I emailed customer service and after a couple of days I got a respond. Basically I will have to go through this over again, waiting 4-6 weeks again, or just except $650 back and keep the sofa I don't want. My husband and I decided to keep the sofa because there is really no guaranteed that they will get it right the fifth time if they have been wrong every time. I will say their customer service was prompt to admit there was a mix up and to put in a new order but the wait time was still 4-6 weeks every time. Also they did admit that this was a rare case. But come on, four times mixing up the order, I don't know if I believe that.
I have been asked to take down this review by this company since they will be giving me $650 back but I have declined to take it down.
I still agree that there is no reason why a sofa should take almost half a year to be delivered! Actually it would be even longer if I hadn't agreed to keep this last one.
I am sharing my experience with this company with you so I can warn people. Their prices are not that low and not worth this stress and the time you spent waiting if things go wrong.